What files are supported?
Jira Cloud CSV, Azure DevOps CSV, Excel (exported/saved as UTF-8 CSV), and plain UTF-8 CSV. Use the guided wizard to choose your source and download a sample template.
How do I export from Jira?
Open your project → Search issues → Export → CSV (All fields). Step-by-step instructions appear when you select Jira Cloud in the assessment wizard.
Do I need to modify my export?
No manual edits required if required columns are present. Use our sample templates if your export is missing Issue Key, Summary, Description, Issue Type, Status, or Project.
Can I upload custom fields?
Yes. Custom fields are optional and improve analysis depth. Required columns must still be present.
How are AI-related work items identified?
We scan summaries, descriptions, and labels for AI, LLM, and automation signals using governance-weighted keyword and context analysis — no Jira expertise required.
How is Governance Score calculated?
Score reflects high-risk ratio, AI-related work item coverage, and medium-risk volume across your upload — shown in your free preview before payment.
What happens after payment?
After server-side Razorpay verification, your full report is generated immediately for download. Email delivery and recovery links are sent when SMTP is configured.
How long are files stored?
Uploads and reports are stored in secure persistent storage for recovery within the retention period (90 days for recovery tokens). Contact support for deletion requests.
Can I recover my report?
Yes — use Recover My Report or sign in at My Reports with your checkout email.
How do Enterprise Assessments work?
Self-service Secure Checkout supports up to 1,000 work items. Larger portfolios automatically receive an Enterprise Assessment — our team scopes dedicated processing, portfolio analysis, and a custom quote within 1–2 business days. Contact support@aigovernancehub.ai.
What plans are available for self-service?
Self-service tiers are priced by work-item count: ₹199 (up to 9) · ₹499 (10–25) · ₹999 (26–50) · ₹1,499 (51–100) · ₹2,999 (101–250) · ₹4,999 (251–500) · ₹7,999 (501–1,000). Your upload determines the tier automatically, and the exact total is shown before checkout.
Is payment secure?
Payments are processed by Razorpay with server-side verification. AI Governance Hub never stores card or UPI details.
Is this legal/compliance certification?
No. Framework mapping supports governance evidence but does not certify legal compliance.